Legal
Last updated · 23 April 2026
These terms govern your use of the LL-DC – Diaspora Connect website and eSIM service. LL-DC – Diaspora Connect GmbH (in formation, pending registration) is a Switzerland-based reseller of digital eSIM data plans for international travellers. The service is offered under Swiss law; where required, mandatory consumer rights applicable to Customers residing in the European Union are preserved. Please read the terms carefully — by placing an order you confirm that you accept them.
These Terms form a binding agreement between you and LL-DC – Diaspora Connect GmbH (in formation, pending registration) ("LL-DC", "we", "us"), based in Switzerland, which sells digital eSIM data plans online under Swiss law. Together with our Privacy Policy and Refund Policy, they describe the service we provide and the rules on which we provide it.
You must be at least 18 years old and legally capable of entering into a binding contract to place an order. By ordering you confirm that the information you provide is accurate and that your device is eSIM-compatible (see section 8 and our Compatibility page).
LL-DC is a reseller of digital eSIM data plans. We are not a telecom carrier and we do not own or operate a mobile network. Our role is to:
The mobile data itself is provisioned through external Telecom Partners and carried by local MNOs in the destination country. Coverage, speed, quality and availability therefore depend on those third parties, on local conditions, and on your device. LL-DC is not liable for acts, omissions or outages of third parties beyond its reasonable control, subject to section 16 (Liability).
LL-DC also provides an optional AI chat advisor. It gives only general, non-binding guidance based on published content, may be inaccurate, and has no access to your account or orders. Only the information on the plan pages, in the checkout and in these Terms is binding.
Your order is complete once payment is confirmed. The eSIM installation pack — same-device installation, the activation QR code, and the manual setup details — is then made available in your signed-in account, with a confirmation email also sent. Please contact us if your order does not become available within a reasonable time.
You are responsible for keeping your account details and installation codes confidential. An eSIM profile can typically be installed on one device only and cannot be transferred once installed.
LL-DC is an online-only digital service. There is no physical shipping. No SIM card, device or printed material is ever sent by post. Delivery consists of making the QR code and activation details available in your signed-in account, where you can initiate same-device installation or scan the QR with another device; a confirmation email is also sent. Installation initiation does not bypass your device's native confirmation and security prompts.
Delivery is usually instant or near-instant after payment is confirmed. Actual delivery time depends on factors outside our direct control — for example email provider queues or spam filters — so we do not guarantee a specific delivery time in seconds or minutes.
eSIM functionality depends entirely on your device's hardware, firmware and any restrictions placed by the operator that originally sold it (for example, SIM-locked devices, regional restrictions, or firmware versions without eSIM support). We do not claim universal compatibility and we cannot guarantee that your device will work with our service.
You are responsible for checking compatibility before purchase. Please use our Compatibility page and verify with your device manufacturer or carrier if you are unsure. Plans purchased for an incompatible device cannot be refunded once the eSIM has been activated (see our Refund Policy).
The service provides data connectivity only and does not support voice, SMS, or emergency calling. To make calls or contact emergency services, please use another mobile connection.
Data is carried exclusively over partner mobile networks in your destination.
The eSIM profile is provisioned through an external Telecom Partner, and your traffic is carried by local MNOs in the destination country. The availability, speed and quality of the connection therefore depend on those third parties, on your device settings, and on local conditions (network congestion, indoor coverage, weather, local regulation, etc.).
We commit to providing the service with reasonable skill and care, but we do not and cannot guarantee a specific speed, a specific technology (4G / 5G), or uninterrupted coverage in every location.
All prices are displayed in Swiss francs (CHF) and include Swiss VAT (MWST) at the applicable rate. The price shown on the order page is the price you will pay; no further taxes apply. At present, LL DC onboards customers through its Switzerland launch phase. Additional billing regions will be enabled progressively as LL DC expands internationally; worldwide eSIM usage remains fully supported throughout.
Payment is processed securely through our online checkout. Card details are entered into PCI-compliant secure fields — we do not see or store full card numbers or CVV codes. Invoices are sent to the email address used at checkout.
Plans are prepaid. There is no recurring subscription commitment unless a specific recurring offer is explicitly proposed and accepted at checkout. We do not charge you automatically for a new Plan.
Activation is the moment the eSIM profile attaches to a carrier network. The validity period of a Plan starts at activation and runs continuously. Validity cannot be paused, stopped, or extended. A Plan must be first used within six (6) months of provisioning; after this period an unused Plan expires automatically.
Installation or activation of the eSIM profile may immediately allocate carrier resources and operational capacity. Refund availability is governed by the Refund Policy.
Once the validity period ends or the data allowance is used up, the Plan stops delivering data. To continue, the Customer may purchase a top-up (a fresh Plan); the new Plan follows the same activation rules. Plans do not auto-renew. No automatic recurring charges are made.
When ordering and using the service, you agree to:
Unlimited Plans are subject to reasonable network-protection and fair-usage measures designed to preserve service quality and network integrity.
Reselling, automated traffic generation, unlawful use, large-scale redistribution, network interference, or attempts to circumvent technical restrictions are prohibited.
Where necessary to protect operational stability, compliance obligations, or partner-network integrity, we may apply temporary traffic-management measures or restrict service.
We may suspend or restrict a Plan and decline future orders where we identify:
Where the service is terminated for confirmed misuse, no refund is due for the affected Plan. This does not limit statutory rights of Consumers where they apply.
We provide the service with reasonable skill and care. We do not guarantee uninterrupted, error-free or fault-free service, and we are not liable for issues caused by local network operators, device incompatibilities, local regulation, or other circumstances outside our reasonable control.
To the fullest extent permitted by applicable law, and except for damages arising from our gross negligence, wilful misconduct or personal injury, our total liability in relation to a Plan is limited to the price paid for that Plan.
Nothing in these terms limits or excludes any statutory rights you have as a Consumer under the law of your country of residence.
The LL-DC name, logo, brand, website content and eSIM platform are owned by us or our licensors and are protected by intellectual property law. You receive a personal, non-transferable right to use the service for the validity of your Plan — nothing more is granted.
This section applies to Customers residing in the European Union. Where applicable, Directive 2011/83/EU grants Consumers a 14-day right to withdraw from an online purchase without giving a reason.
Because our Plans are digital content, supply begins at activation (i.e. the first connection to a mobile network and the start of data usage). Under Article 16(m) of Directive 2011/83/EU, the withdrawal right is lost once activation occurs, provided you have given your prior express consent to that and acknowledged the loss of the right — which is confirmed at checkout before payment. Installation of the profile alone, without a network connection, does not end the withdrawal window. A Plan that has not yet been activated remains refundable inside the 14-day window in accordance with our Refund Policy.
We may suspend or terminate your access to the service if you materially breach these Terms, if we are required to do so by law or by our Telecom Partners, or if continued supply creates a risk to our partners or other Customers. Action may be taken with or without notice depending on the severity of the issue, and the specific abuse grounds set out in section 14 also apply.
Unused portions of a Plan paid in advance may be refunded in the limited cases set out in our Refund Policy.
These Terms, and any contract concluded under them, are governed by the substantive law of Switzerland. The courts of the canton where LL-DC is registered have exclusive jurisdiction. Where a Customer resides in the European Union, the mandatory consumer-protection rules of their country of residence continue to apply alongside these Terms.
We do our best to resolve any issue informally — please email support@ll-dc.app first.
EU Consumers also have access to the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr. We are not obliged to participate in ADR/ODR proceedings but will respond to any complaint we receive through that channel.
We may update these Terms from time to time. Material changes are communicated at least 30 days in advance. The version applicable to your Plan is the one in force at the time of purchase.
Questions about these Terms? Email legal@ll-dc.app. For anything else, reach us at support@ll-dc.app. For privacy-related requests, please write to privacy@ll-dc.app.
Full company identification is provided in our Imprint.